Do you ship internationally?

If you’d like to place an international order, please reach out to us through the contact form.

What do you use to ship your products?

When possible, JENNA PHILPOTT STUDIOS re-uses and upcycles shipping materials. We also use recyclable or biodegradable shipping stuff. We try to lighten our footprint as much as possible at all stages of making your items. You might find your mug wrapped in bubble wrap from a shipment of paper received a few weeks ago at the studio. Your box might be cut and made out of another one used to ship clay. Your tube with original art may be in a cardboard tube with paper tape on its caps.  We may use material that doesn’t fit any of these categories, but that is only when it is necessary to ensure your purchase arrives as safely as possible.

What is your return policy?

We do not accept returns. We will, of course, work with you if there is a major complication or error on our part. Please note, there will be a 20% restocking fee for any major complication or refund that is determined to be the responsibility of the buyer.

What do I do if my package hasn’t been delivered?

Check your tracking number. This is automatically emailed to the corresponding email address (to which you made the purchase) as soon as your shipping label is created.

If the shipping message connected to your tracking number states: “label has been created, waiting on arrival at USPS facility” (or something of this nature), this means that your items are being prepared for shipment at JENNA PHILPOTT STUDIOS and will be delivered to the United States Postal Service soon.

Check the location of your package. If your parcel has not moved for over a week, contact the United States Postal Service to find out the most up-to-date information. They can also provide you with further instructions, should you need them. (Please remember that your item can remain in Customs for up to 90 days. We know that this sounds excessive, but there is nothing that we can do to speed up this process.)

If you have already contacted the United States Postal Service and still need further assistance, we are happy to try and help you. If you have already started a claim with the USPS, please provide us with the claim number, along with your name, order number, and date of purchase. We will do our best to assist you.

Please understand that while we do our very best to make the shipping process straightforward, after packages are delivered to the United States Postal Service, they are out of our control. Once the package leaves our hands, it is technically your property, meaning that we are able to assist you in the claim filing process, but we do not have the capability to control the location of your package. If and when the item is deemed lost by the United States Postal Service, a refund will be issued. If one or all of your items are Made to Order: please refer to the timeframe allotted for 

What is jenna philpott studios’ damaged goods policy? / How do I report a damaged good?

Damaged goods must be reported to JENNA PHILPOTT STUDIOS within 48 hours of the delivery date for a refund to be issued. A photo of the damaged piece, along with the box and packaging with all labels visible is required to be sent to JENNA PHILPOTT STUDIOS with the report. 

Email to: jenna@jennaphilpottstudios.com

Damages outside of the 2 day limit will not be refunded as time sensitive insurance claims will interfere.Refund or exchange of product will be discussed on a case to case basis.

How quickly should I expect my parcel to arrive?

Ready to ship items:

Domestic Orders

Packages are taken to our local USPS office in Lake Oswego, Oregon on Friday afternoons. If you live within the US, you can expect your package in 3-5 business days, once shipped. *If you make a purchase during the frenzy of a shop update, items may take up to 15 business days to ship. Please bear with us as we put together and carefully package your order to be shipped. 

International Orders

Worldwide shipments usually arrive within 15 business days, once shipped.*Important: Once an item leaves JENNA PHILPOTT STUDIOS, it is in the jurisdiction of the receiving country’s postal service and customs. Once an item is in customs it can be held for however long that country needs to process your purchase. JENNA PHILPOTT STUDIOS does not have authority over your purchase at once it is in your country’s customs. It is the buyer’s responsibility to contact the destination country’s postal service or customs to locate a package. Please check your email for a tracking number and file a claim if an item is held in customs for more than 50 days. If your country does not accept packages from the United States, your purchase will be in your country’s customs department before being returned to us. Please check if your country accepts U.S. packages before placing your order.  

What do you use to ship items?

Jenna Philpott Studios uses upcycled, recycled, or easy-to-recycle shipping material. You might receive an order wrapped in re-used bubble wrap from a glaze company. Or, you might receive an order in a cardboard tube that can be put in a recycling bin when you’re finished. We do not use faulty materials to ship our goods. We may use new materials when necessary. We do our very best to keep our footprint as light as possible while ensuring a safe delivery of your package.

What is the shipping time for commissions and special orders?

Commissions and special orders tend to be shipped within 4-8 weeks after an order is placed, especially if you have a ceramics or porcelain order. Clay needs lots of time to dry and in the rainy PNW, sometimes they dry much slower than desired. We'll make sure to keep you updated on the progress of your wares, but if you have a question about your order, feel free to get in touch with us through our

What about taxes and VAT?

JENNA PHILPOTT STUDIOS is not responsible for tax or customs charges. You may need to pay customs fees when you pick up your purchase.

Are the products handmade?

By purchasing from JENNA PHILPOTT STUDIOS  you acknowledge that each item is handmade and will show the marks of this process. Each is unique, bearing the same colors and similarities, with differences in applications of glaze and slight variations in size.  All wares are made with attention to detail including remnants of the hand at work and intentional “imperfections”.  Likewise, Cyanotypes and other Original Art will bear “maker’s marks.” The paper goes through intensive processes when used and that is part of the beauty JENNA PHILPOTT STUDIOS celebrates.

How will my email by used?

For those who opt-in to receive emails from jennaphilpottstudios, your information will only be used to send product updates pertaining to jennaphilpottstudios.com and updates about product purchases.